Vodacom. (Duncan Alfreds, Fin24)
Vodacom restores connectivity after call glitch
Johannesburg – Vodacom said it has resolved issues which plagued its network in Gauteng, affecting customers’ calls on Friday morning.
Vodacom spokesperson Byron Kennedy told Fin24 just after 10:00 that the network had been down for around an hour and that connectivity had since been restored.
Fin24 understands the mobile phone network was not working between about 08:30 and 09:30.
“Customers’ calls were affected in the region but internet connectivity was still active,” Kennedy said.
Scores of Vodacom customers in Gauteng took to Twitter, with Vodacom tweeting: “We have resolved the issue where customers in Gauteng were unable to make calls earlier this morning. We apologise for the inconvenience this caused.”
Last year it was reported that Vodacom had 39.4 million customers in South Africa at the end of June, leading MTN’s 30.9 million, while the network announced plans to trial the country’s first high-speed 5G internet service along with Nokia Oyj.
We have resolved the issue where customers in Gauteng were unable to make calls earlier this morning. We apologise for the inconvenience this caused.
— Vodacom (@Vodacom) January 19, 2018
Hey @Vodacom ! What’s going on with your network? Can’t make calls. Nothing Nada Niks. Kind of need it for business?
— Quentin van Huyssteen (@Roomys) January 19, 2018
How are you going to compensate us for this? Tired of rebooting my phone hoping it will be able to make callls
— mokgaga (@Mr_K_Mphahlele) January 19, 2018
Am i the only one experiencing dropped calls this morning? @Vodacom what’s happening?
— Kabza (@kblkhunou) January 19, 2018